Installing a scanner for eClinicalWorks (eCW)

Note: This page was written in 2020 for Acuant’s eClinicalWorks (eCW) integration and is kept for existing eCW customers. Links to retired GBG websites have been removed; contact GBG Support for the test utilities.

Sign up for GBG Customer Support

Log in and open a ticket

Go to https://gbgamericas.my.site.com/supportand click LOGIN.

Click the Sign Up tab. Enter your email and create a password (at least 8 characters in length that includes lower and uppercase letters, a number, and a special character) and then click SIGN UP. You will receive an email from GBG that contains a link to verify your email address.

In the email, click VERIFY YOUR ACCOUNT. You must verify your account before you can log in.

Go to https://gbgamericas.my.site.com/supportand click LOGIN.

Click TICKETS. In the Tickets window, click New Ticket.

• Fill in the ticket with the following information:

Category	Desktop/Scanner Support/Integration
Ticket Priority	Normal
Device Model	Your scanner model
Software License	eCW
Software Product	AcuFIll SDK/Desktop
Software Version	Latest SDK
Problem Category	Install and Deployment
Operating System	Your operating system
Subject	New eCW Installation
Messages	Enable download of the SDK for eClinicalworks
Messages	Sales order or invoice
Messages	Serial number of the scanner

Click Create Ticket. GBG Support will enable you to download and install the software from the Downloads page of the Support Portal.

Download and install the software

Go to the Downloads page.

Note: The DOWNLOADS page requires you to log in separately (using the same credentials).

Note: Make sure the eCW application is closed.

Expand the AcuFill Local SDK – ecw folder:

In the ACTIONS column, click the download icon for sdk_setup_is.exe.

Run sdk_setup_is.exe as Administrator:

• Select Medical cards.
• Select your scanner model.

Install the plug-in

Launch the eCW application.

If you are using the web version of eCW, click the install the plug-in button on the login screen.

Download and install the plug-in as Administrator.

Scanning IDs:

https://www.acuantcorp.com/wp-content/uploads/medical_partners/eclinicalworks/DLscanningECW.wmv**Scanning Medicals:** https://www.acuantcorp.com/wp-content/uploads/medical_partners/eclinicalworks/INSURANCEscanningECW.wmv

**TWAIN Activation:**https://www.acuantcorp.com/wp-content/uploads/2015/10/Twain-Document-4.pdf

Test the SDK and scanner

Use one of the following utilities test the SDK and scanner: http://id-reader.com/support/Test_Utilities/IdTestUtility.zip

Select option 1 and replace the license text file with: the licence value GBG Support gives you http://id-reader.com/support/Test_Utilities/MedicalInsuranceCardTestUtility.zip

Select option 1.

Note: Extract both files out of the zip before running the Utilities.

If you need assistance with the installation or testing, contact GBG Support:

Web: https://gbgamericas.my.site.com/support

Phone: 866-520-1234

Normal support hours are 8:00 AM – 8:00 PM, U.S. Eastern Time, Monday through Friday.