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GBG Documents & Biometrics Documentation

Customising the support contact information

AssureID includes messages in various applications that inform users to contact AssureID Technical Support if they need assistance with AssureID licensing or maintenance. Your organization might want to customize these references so that you can specify your own support organization (by name and URL). You can customize this text and URL by editing the following XML configuration file: \ProgramData\AssureTec\Settings\AssureTec.AssureID.Platform.SystemSettings.config

You can add these settings elements if they are not already present.

<?xml version="1.0" encoding="utf-8"?>
<settings>
…
<CustomerSupportName>GBG Technical Support</CustomerSupportName>
<CustomerSupportLink>https://gbgamericas.my.site.com/support</CustomerSupportLink>
…
</settings>

If you omit the CustomerSupportName or the CustomerSupportUrl settings (or specify empty string or just whitespace), then the default values are used. There are two contact support messages that you can customize. You also can override these settings in the same settings file.

    <?xml version="1.0" encoding="utf-8"?>
    <settings>
    …
    <CustomerSupportClickToContactMessage>Click to contact GBG Technical
      Support.</CustomerSupportClickToContactMessage>
    <CustomerSupportPleaseContactMessage>Contact GBG Technical
      Support.</CustomerSupportPleaseContactMessage>
    …
    </settings>
  • If you override CustomerSupportName, then that string is used in the CustomerSupportClickToContactMessage and CustomerSupportPleaseContactMessage.
  • If you override CustomerSupportClickToContactMessage and/or CustomerSupportPleaseContactMessage, then those messages are used in their entirety, with no substitution of CustomerSupportName. If you omit the settings (or specify just whitespace), then the defaults are used.