FDE Chat Transcript

In case a manual review has been requested for a given journey, you can use this endpoint to retrieve the chat transcript between the end user and FDE staff member from the following endpoint:

[GET] https://serverURL/IDScanEnterpriseSvc/Audit/GetJourneyTranscripts? journeyId={journeyId}

URL Parameters:

Parameter	Description	Format
journeyId	Mandatory, Entry unique GUID id of the entry.	GUID

Response: HTTP Status Code ok 200

Parameters: journeyId should be sent as GUID. Its value should be the id of the journey that you want retrieve the chat transcript for .

The response is an array of the below object

Help Desk Transcript Item Object:

Key	Description	Format
JourneyId	Entry unique GUID id of the entry.	GUID
FromName	Sender username	String
Message	The message text	String
SenderType	The type of this message user	String
FormattedTime	Message date time	String

Example Request:

https://{serviceURL}/IDScanEnterpriseSvc/Audit/GetJourneyTranscripts? journeyId=684f7c13-3660-45d6-91e9-1b976fd7b0ed

 [ {
    "JourneyId": "684f7c13-3660-45d6-91e9-1b976fd7b0ed ",
    "FromName": "Server",
    "Message": "Please wait. An operator will be with you shortly.",
    "SenderType": "server",
    "FormattedTime": "6/2/2020 12:22:38 PM"
  },
  {
    "JourneyId": "684f7c13-3660-45d6-91e9-1b976fd7b0ed",
    "FromName": " Server ",
    "Message": "Test",
    "SenderType": "visitor",
    "FormattedTime": "6/2/2020 12:22:40 PM"
  },
  {
    "JourneyId": "684f7c13-3660-45d6-91e9-1b976fd7b0ed ",
    "FromName": "Server",
    "Message": "Hello Kamal, my name is Euan. Please allow me a few moments to verify this document.",
    "SenderType": "operator",
    "FormattedTime": "6/2/2020 12:22:45 PM"
  },
]