Technical Support and downloads

User documentation

GBG IDology Technical Support provides a list of both software and documentation files that are available for download. You must have a username and password to access this site. You can use the self-registration process to register and log in. Go to https://gbgamericas.my.site.com/support. For AssureID Connect SDK help, go tohttps://us.assureid.acuant.net/AssureIDService/help.

Note: If you require assistance downloading software or documentation, contact Technical Support, either by phone or by submitting a ticket as described below.

Technical Support

Contact Technical Support using one of the following methods:

• Web: https://gbgamericas.my.site.com/support
• Phone: 866-520-1234

Normal support hours are 8:00 AM EST – 8:00 PM PST, Monday through Friday.

The AssureID Customer Experience Program (ACE), has been designed to help GBG improve the quality, reliability, and performance of the AssureID software and document library. Only anonymous information will be collected and periodically transferred to GBG about your workstation’s hardware configuration, how you use the AssureID software and services, and how the software is performing. At no time will any personally identifiable information (PII) be collected, either from the workstation or from any of the documents processed by the software. This information helps GBG identify trends and usage patterns, which in turn allows for product improvements.

AssureID Document Library updates

The AssureID Document Library is released independently in order to provide more frequent updates. See the AssureID Document Library Release Notes for installation information and for complete information about additions and modifications to the Document Library.