Q: What devices we tested with:
A: We did at least Sanity test on 8.1.1: There were no extensive 8.2
- Pixel
- OnePlus5
- Samsung S7
- Samsung S8
- Samsung S8 Note
- Samsung S6 Edge
- Samsung A3
- Samsung J3
- HTC A9
- LG G6
- Sony Xperia z5
8.3:
- OnePlus5
- Samsung S8
- Samsung S9 Note
- Samsung S6 and Edge
- Samsung S5
- HTC M8
Q: Which documents are supported?
A: We offer document coverage offline (on device) and with an online backend server.
Server: supports a wider range of documents and mostly depends on your contract.
Offline: supports a specific range of documents on the mobile device itself.
Q: With offline smart capture, which documents are supported?
A: We support all ICAO compliant documents and specific packages of documents. We mostly name our packages by the area we support + ICAO. For other profiles availability please contact your technical account manager (supportcase@idscan.com).
Q: Can we add different Profile packs?
A: Yes, we are supporting the Hot-Swap feature from 8.2. Please refer to Swapping section.
Q: Can we customize the UI layout?
A: We offer functional customizations only. Hiding or showing buttons on the camera and showing dialog on the camera screen.
Q: Can I add multiple A4 documents to journey?
A: If A4 is set as Optional, you can send A4 document to the server under the same Journey ID.
Q: Battery performance using Smart Capture (Camera) or leaving camera screen open.
A: This is expected behavior as the camera is constantly generating frames.
Q: After “$HOME/.gradle/caches”, you get an error of not being able to find any libraries of GBG IDscan.
A: You need to clean Gradle, Maven and Android Studio caches.
- run $ gradle cleanBuildCache or on Windows $ gradlew cleanBuildCache
- File -> Invalidate Caches / Restart (Android Studio clean caches)
- At last clean project
- Try to sync gradle again.
Q: If you receive this Error “Caused by: com.amazonaws.services.s3.model.AmazonS3Exception: Access Denied (Service: Amazon S3; Status Code: 403; Error Code: AccessDenied; Request ID:”
A: Confirm that credentials are set correctly and that you are not trying to access product’s you are not allowed to. Example Liveness Requires extra permissions by contract. If you still face issues, please contact your technical account manager (supportcase@idscan.com).
Q: Jetpack features
A: Jetpack features out of the box. If you think there is a feature we should support please contact your technical account manager (supportcase@idscan.com) and alert us about it.
Q: If you are facing Error: Unable to resolve dependency for ‘:sample-mjcs@debug/compileClasspath’: Could not resolve com.idscan.ieos:library:0.x.x.x
A: Please check if you added maven credentials from Android Studio – General project setup or if you cleaned “After “$HOME/.gradle/caches”. Please follow the instructions above on how to clean cache.
Q: I received the crash: E/JavaBinder: !!! FAILED BINDER TRANSACTION!!! (parcel size = 5104200)
A: Please be advised that objects implementing parcelable interface should not be transferred if they contain bitmap images
Q: Is there a list of Field names for doing SMART_SCAN?
A: All possible field values can be found in Extras: IDESv2 Field ID’s