This publication provides troubleshooting information for customizing, starting, and using IDscan Enterprise projects. The document also mentions settings, services, as well as the logs for each of the components.

This guide is for administrators or advanced users wanting to troubleshoot the agents. This guide assumes that readers are familiar with maintaining operating systems, administering web servers, and general information technology procedures.

Specifically, readers of this guide must have some knowledge of the following topics:

• Web Server such as IIS
• Operating System such as Windows Server 2012 R2
• Internet protocols such as HTTP, HTTPS, TCP/IP, and Secure Socket Layer (SSL).

The steps in this section can be performed typically using the IDscan deployment links. IDscan will provide standard MSI (Microsoft Installer) or exe packages for each of the described components in the release email which would be sent out by the Technical Account Manager.