Requirements for using specific parts of the customer journey (while sending) if not using our provided solution.

Note: Intent called native camera mostly returns 95% compression rate. If set to 100%, the image size will increase.

Uploading Identity document

Resolutions: FULL HD if the document is not cropped it should fill min 90% of this space.

Image Format: JPEG

Image Compression: Recommended 100 or at least 90% as it will affect OCR reading.

Sending uncropped document images:

Swift

request.isExtracted = false

Preferred orientation:

Uploading proof of address document

Resolutions: 4K, if the document is not cropped it should fill min 90% of this space.

Image Format: JPEG

Image Compression: Recommended 100 or at least 90% as it will affect OCR reading.

Do not forget to add source:

Swift

request.documentSource = .utility

Sending uncropped document images:

Swift

request.isExtracted = false

Preferred orientation:

Uploading selfie

Resolutions: 1024 x 640 fill 70 % at least. (Bigger resolutions can influence results heavily)

Image Format: JPEG

Image Compression: Recommended 100 or at least 90%.

Do not forget to set selfie as:

Swift

request.addSelfieImage(image)

Preferred orientation:

NOTE: Use preferred orientation, as the incorrect orientation can heavily affect results. This issue is observed in the release of IEOS 7.7.3.