From the Enterprise home screen, select the Administration Portal. If this section is greyed out then you do not have sufficient admin rights and will need to contact your PSC.

Once in the Administration Portal the option to enable the FDE review is located in the ‘On. Journey’ tab.

The option to enable the FDE review is then selected and switched to the position shown below. When the FDE review is enabled, the ‘FDE chat initiation box’ will then appear. This is to decide how you would like to contact the FDE services and has 2 options, Automatic and Manual.

The automatic selection will automatically generate a call window to contact the FDE team for each ID referred or not supported by the system after each upload.

The manual option won’t contact the FDE team automatically but will give you the option to contact the FDE team manually for any selected ‘Not Supported’, ‘Refer’ or ‘Expired’ journeys within the investigation studio.