If you use a scanner, the procedure is simple and the quality is usually perfect. However, if you are taking a photo of your ID with your Smartphone, try to follow these simple guides:

• Please capture the entire document, partial images will not be enough.
• Ensure that the entire image is in focus, using a 5 megapixel mobile camera is ideal.
• Please try to have only your ID in the image, any other documents are not needed.
• Do your best to avoid glare from your flash or lighting.
• Please try to avoid shadows on the document.
• Ensure capture the data page only, any other sides or pages will not be used.

Important note: The file size limitation is a maximum of 7.5mb, if it is over 7.5mb then an error will be returned in the response.