In case a manual review has been requested for a given journey, you can use this endpoint to retrieve the chat transcript between the end user and FDE staff member from the following endpoint:
[GET] https://serverURL/IDScanEnterpriseSvc/Audit/GetJourneyTranscripts? journeyId={journeyId}
URL Parameters:
| Parameter | Description | Format |
| journeyId | Mandatory, Entry unique GUID id of the entry. | GUID |
Response: HTTP Status Code ok 200
Parameters: journeyId should be sent as GUID. Its value should be the id of the journey that you want retrieve the chat transcript for .
The response is an array of the below object
Help Desk Transcript Item Object:
| Key | Description | Format |
| JourneyId | Entry unique GUID id of the entry. | GUID |
| FromName | Sender username | String |
| Message | The message text | String |
| SenderType | The type of this message user | String |
| FormattedTime | Message date time | String |
Example Request:
https://{serviceURL}/IDScanEnterpriseSvc/Audit/GetJourneyTranscripts? journeyId=684f7c13-3660-45d6-91e9-1b976fd7b0ed
[ {
"JourneyId": "684f7c13-3660-45d6-91e9-1b976fd7b0ed ",
"FromName": "Server",
"Message": "Please wait. An operator will be with you shortly.",
"SenderType": "server",
"FormattedTime": "6/2/2020 12:22:38 PM"
},
{
"JourneyId": "684f7c13-3660-45d6-91e9-1b976fd7b0ed",
"FromName": " Server ",
"Message": "Test",
"SenderType": "visitor",
"FormattedTime": "6/2/2020 12:22:40 PM"
},
{
"JourneyId": "684f7c13-3660-45d6-91e9-1b976fd7b0ed ",
"FromName": "Server",
"Message": "Hello Kamal, my name is Euan. Please allow me a few moments to verify this document.",
"SenderType": "operator",
"FormattedTime": "6/2/2020 12:22:45 PM"
},
]