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Raise Ticket with Helpdesk
Users can now raise helpdesk queries directly from the Investigation Studio and included in the request will be all the metadata to allow helpdesk to troubleshoot more easily & quickly.
API end point to refer a journey to the FDE team
A new API endpoint for referring a journey to the FDE team, in case the FDE configuration is set to “manual”.
API file upload size restriction
New size restriction on API file upload requests is set to 10mb to avoid processing issues and increase speed.
Note: The data cap can be configured to a different value if required.
Search by JourneyID GUID ID in Investigation Studio
Users are now able to search by JourneyID GUID ID in Investigation Studio to find a specific journey.
Additional data in CustomerJourney
Ability to pass additional data when using CustomerJourney on mobile, by using “Additional Data” field. The additional data will be available to view in Investigation Studio and API response.
Passive Liveness Enhancements
- Percentage score is added next to the “pass/ fail” result in Investigation Studio.
- UX enhancements – once an image for passive liveness detection is captured, the frame freezes with a loading icon (so users are aware that an image has been taken).
IEOS and IDES versions can now be retrieved as part of metadata and available in Investigation Studio and via API.
Chinese Calendar Support
We now support one of the versions of Chinese calendar (Taiwan Driving Licence – 3-digit style).
23 new document types added in the territories including: Australia, Austria, Belgium, Canada, Netherlands, Poland, Romania, Spain, Taiwan, Turkey, UAE, UK, USA, etc.
112 document types improved in the territories including: Austria, Bulgaria, Canada, Colombia, Finland, Poland, Portugal, Switzerland, Spain, UAE, UK, Vietnam, etc. For full details of newly added and updated documents please see IDES Library Resources Release Notes
You can find the full list of supported documents on IDscan Document Coverage List
Please refer to the Release Notes on the IDscan documentation portal for more information on each release.