20.12 January 2021 Release Update – GBG IDscan Documentation

20.12 January 2021 Release Update

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Raise Ticket with Helpdesk

Users can now raise helpdesk queries directly from the Investigation Studio and included in the request will be all the metadata to allow helpdesk to troubleshoot more easily & quickly.

API end point to refer a journey to the FDE team

A new API endpoint for referring a journey to the FDE team, in case the FDE configuration is set to “manual”.

API file upload size restriction

New size restriction on API file upload requests is set to 10mb to avoid processing issues and increase speed.

Note: The data cap can be configured to a different value if required.   

Search by JourneyID GUID ID in Investigation Studio

Users are now able to search by JourneyID GUID ID in Investigation Studio to find a specific journey.

Additional data in CustomerJourney

Ability to pass additional data when using CustomerJourney on mobile, by using “Additional Data” field. The additional data will be available to view in Investigation Studio and API response.

Passive Liveness Enhancements

  • Percentage score is added next to the “pass/ fail” result in Investigation Studio.
  • UX enhancements – once an image for passive liveness detection is captured, the frame freezes with a loading icon (so users are aware that an image has been taken).


IEOS and IDES versions can now be retrieved as part of metadata and available in Investigation Studio and via API.

Chinese Calendar Support

We now support one of the versions of Chinese calendar (Taiwan Driving Licence – 3-digit style).

Increasing coverage

23 new document types added in the territories including: Australia, Austria, Belgium, Canada, Netherlands, Poland, Romania, Spain, Taiwan, Turkey, UAE, UK, USA, etc.

Improving support

112 document types improved in the territories including:  Austria, Bulgaria, Canada, Colombia, Finland, Poland, Portugal, Switzerland, Spain, UAE, UK, Vietnam, etc. For full details of newly added and updated documents please see IDES Library Resources Release Notes

You can find the full list of supported documents on  IDscan Document Coverage List

Please refer to the Release Notes on the IDscan documentation portal for more information on each release.

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