Q: What devices we tested with:
A: We did at least a Sanity test on 8.1.1:
- Pixel
- OnePlus5
- Samsung S7
- Samsung S8
- Samsung S8 Note
- Samsung S6 Edge
- Samsung A3
- Samsung J3
- HTC A9
- LG G6
- Sony Xperia z5
Tested on 8.3, there was no extensive testing on 8.2:
- OnePlus5
- Samsung S8
- Samsung S9 Note
- Samsung S6 and Edge
- Samsung S5
- HTC M8
Q: Which documents are supported?
A: We offer document coverage offline (on device) and with an online backend server.
- Server: supports wider range of documents and mostly depends on your contract.
- Offline: supports specific range of documents on mobile device itself.
Q: With offline smart capture, which documents are supported?
A: We support all ICAO compliant documents and specific packages of documents. We mostly name our packages by area we support + ICAO. For other profiles availability please contact your technical account manager (supportcase@idscan.com).
Q: Can we add different model packs?
A: Yes, we are supporting Hot-Swap feature from 8.2. Please refer to Swapping section.
Q: Can we customize UI layout?
A: We offer functional customisations only. Hiding or showing buttons on camera and showing dialog on camera screen.
Q: Can I add multiple A4 documents to journey?
A: If A4 are set as Optional, you can send A4 document to the server under the same Journey ID.
Q: Battery performance using Smart Capture (Camera) or leaving camera screen open.
A: Yes, this is an expected behaviour, as the camera is constantly generating frames.
Q: After “$HOME/.gradle/caches”, you get an error of not being able to find any libraries of GBG IDscan.
A: You need to clean Gradle, Maven and Android Studio caches.
- Run $ gradle cleanBuildCache or on Windows $ gradlew cleanBuildCache
- File -> Invalidate Caches / Restart (Android Studio clean caches)
- At last clean project
- Try to sync gradle again.
Q: If you receive this Error “Caused by: com.amazonaws.services.s3.model.AmazonS3Exception: Access Denied (Service: Amazon S3; Status Code: 403; Error Code: AccessDenied; Request ID:”
A: Confirm that credentials are set correctly and that you are not trying to access products you are not allowed to. Example: Liveness Requires extra permissions by contract. If you still face issues, please contact your technical account manager (supportcase@idscan.com).
Q: Jetpack features
A: Jetpack features out of the box. If you think there is feature we should support please contact your technical account manager (supportcase@idscan.com) and alert us about it.
Q: If you are facing Error: Unable to resolve dependency for ‘:sample-mjcs@debug/compileClasspath’: Could not resolve com.idscan.ieos:library:0.x.x.x
A: Please check if you added maven credentials from Android Studio – General project setup or if you cleaned “After “$HOME/.gradle/caches”. Please follow the instructions above on how to clean cache.
Q: I received the crash: E/JavaBinder: !!! FAILED BINDER TRANSACTION !!! (parcel size = 5104200)
A: Please be advised that objects implementing Parcelable interface should not be transfered if they contain bitmap images.
Q: Is there a list of Field names for doing SMART_SCAN?
A: All possible field values can be found in Extras: IDESv2 Field ID’s